From ee2fc9890b19cf237292b8071543935d2f7cdc95 Mon Sep 17 00:00:00 2001
From: Darshil Rathod <69842641+RathodDarshil@users.noreply.github.com>
Date: Wed, 21 Oct 2026 08:14:33 +0000
Subject: [PATCH] docs(partners): explain Create Link without parameters and
 dual agency/affiliate accounts (LIN-3934)

Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
---
 affiliate-partners/create-campaign-link.mdx | 24 +++++++++++++++++++++
 affiliate-partners/tracking-links.mdx       |  3 +++
 agency-partners/create-campaign-link.mdx    | 24 +++++++++++++++++++++
 3 files changed, 51 insertions(+)

diff --git a/affiliate-partners/create-campaign-link.mdx b/affiliate-partners/create-campaign-link.mdx
index b127e83e..ff248528 100644
--- a/affiliate-partners/create-campaign-link.mdx
+++ b/affiliate-partners/create-campaign-link.mdx
@@ -89,9 +89,33 @@ It should not reach Linkrunner with placeholders such as `{click_id}` or `{campa
 4. Confirm the click appears under the campaign in Linkrunner.
 5. Use [Postbacks and Macros](/affiliate-partners/postbacks) to test install and event postbacks before increasing traffic. In-app events need a mapping before they are sent.
 
+## Run both an agency and an affiliate account
+
+If you work with customers both as an agency and as an affiliate, each role has its own workspace. Links for your own network's traffic must come from the **affiliate** workspace. Links made in the agency workspace do not carry a click ID unless you pick an affiliate network as the **Ad Channel**.
+
+To see which workspace you are in, look at the project picker at the top of the sidebar. When your login has more than one role, the picker button and each project row are tagged **Affiliate** or **Agency**. At the bottom of the picker, **Partner accounts** lists your accounts with the subtitle **Affiliate account** or **Agency account**.
+
+If one login has both, pick the project row with the tag you need. If they are on different logins, use the affiliate login for these links, or ask the affiliate account owner to invite you from **Settings → Members → Invite**. Open the link in the invitation email while signed in with the invited email.
+
+To add the other account to your login, see [Add an agency account](/affiliate-partners/add-agency-account) or [Add an affiliate account](/agency-partners/add-affiliate-account).
+
 ## Troubleshooting
 
 <AccordionGroup>
+  <Accordion
+    title="Create Link gives a link without parameters"
+    description="You are probably in your agency workspace, not your affiliate workspace."
+  >
+    A link like `https://app.example.com/?c=Campaign` with no `tid` was created in an **agency** workspace. Agency links carry no click ID unless you pick an affiliate network as the **Ad Channel**, so affiliate postbacks will not fire.
+
+    To fix it:
+
+    1. Open the project picker at the top of the sidebar and pick the project row tagged **Affiliate**. You can also pick **Affiliate account** under **Partner accounts**, then open the project.
+    2. Create the link again from **All Campaigns → Create Link**.
+
+    If you do not see an **Affiliate account** row, your affiliate account is under a different login. Ask the owner of that account to invite you from **Settings → Members → Invite**, then open the link in the invitation email while signed in with that email. The invite needs an approved affiliate account. See [Run both an agency and an affiliate account](#run-both-an-agency-and-an-affiliate-account).
+  </Accordion>
+
   <Accordion
     title="The advertiser project does not appear"
     description="Check whether your affiliate account has access to the project."
diff --git a/affiliate-partners/tracking-links.mdx b/affiliate-partners/tracking-links.mdx
index 4422c9cf..2ccc30be 100644
--- a/affiliate-partners/tracking-links.mdx
+++ b/affiliate-partners/tracking-links.mdx
@@ -166,6 +166,9 @@ You did not send `tid` on the click, sent it under another name (such as `CLICK_
 **Clicks do not show up on the campaign.**
 The `c` value was changed. Use the exact value from the generated link, with nothing added to it.
 
+**The `c` value has extra text after the code.**
+A value such as `c=GnnkWE_Quickadsmedia_PRN_0806` is not found, because the code is only `GnnkWE`. Remove everything after the code. To pass your own values, use separate parameters such as `s2`.
+
 **Installs show up, but you get no postbacks.**
 The campaign link was not created under your network. Create it from your own dashboard, or ask the advertiser to recreate it with your network selected. Also check that your postback URLs are set up. See [Postbacks](/affiliate-partners/postbacks).
 
diff --git a/agency-partners/create-campaign-link.mdx b/agency-partners/create-campaign-link.mdx
index 8842df56..a1323871 100644
--- a/agency-partners/create-campaign-link.mdx
+++ b/agency-partners/create-campaign-link.mdx
@@ -102,9 +102,33 @@ The campaign is credited to your agency. It appears in your workspace, and the c
 2. Install the app from the link and open it.
 3. Check that the click and install appear under the campaign in **All Campaigns**.
 
+## Run both an agency and an affiliate account
+
+If you work with customers both as an agency and as an affiliate, each role has its own workspace. Links you make here are agency links and carry no click ID, unless you pick an affiliate network as the **Ad Channel**. Links for your own network's traffic must come from the **affiliate** workspace.
+
+To see which workspace you are in, look at the project picker at the top of the sidebar. When your login has more than one role, the picker button and each project row are tagged **Affiliate** or **Agency**. At the bottom of the picker, **Partner accounts** lists your accounts with the subtitle **Affiliate account** or **Agency account**.
+
+If one login has both, pick the project row with the tag you need. If they are on different logins, use the affiliate login for these links, or ask the affiliate account owner to invite you from **Settings → Members → Invite**. Open the link in the invitation email while signed in with the invited email.
+
+To add the other account to your login, see [Add an affiliate account](/agency-partners/add-affiliate-account) or [Add an agency account](/affiliate-partners/add-agency-account).
+
 ## Troubleshooting
 
 <AccordionGroup>
+  <Accordion
+    title="Create Link gives a link without parameters"
+    description="Agency links carry no click ID. Affiliate links come from your affiliate workspace."
+  >
+    A link like `https://app.example.com/?c=Campaign` with no `tid` is a normal agency link. It carries no click ID, so affiliate postbacks will not fire, unless you picked an affiliate network as the **Ad Channel**.
+
+    If you need links for your own network's traffic, switch to your **affiliate** workspace:
+
+    1. Open the project picker at the top of the sidebar and pick the project row tagged **Affiliate**. You can also pick **Affiliate account** under **Partner accounts**, then open the project.
+    2. Create the link again from **All Campaigns → Create Link**.
+
+    If you do not see an **Affiliate account** row, your affiliate account is under a different login. Ask the owner of that account to invite you from **Settings → Members → Invite**, then open the link in the invitation email while signed in with that email. The invite needs an approved affiliate account. See [Run both an agency and an affiliate account](#run-both-an-agency-and-an-affiliate-account).
+  </Accordion>
+
   <Accordion
     title="The Create Link button is missing"
     description="The customer has not let your agency create campaigns."