Operations and delivery lead in London. I run client delivery for a data vertical and build the AI tooling it runs on.
Now. Regional Operations Team Lead at Chainlabs. I manage three client delivery leads and a 43-person contributor network across 25+ countries, own per-client SLAs, and write the client reports myself. I also build most of the vertical's tooling and ship it through a reviewed pull-request workflow.
What I've built there (employer code, so it stays private)
- A multi-provider LLM gateway with automatic fallback, a cost ledger on every call and a two-tier budget kill switch that holds until a person clears it
- Hybrid-search RAG, pgvector plus Postgres full-text search merged by reciprocal rank fusion, over the team's own documentation and split by audience
- Evaluation sets built from human-verified quality-control results, and a regression gate that blocks a prompt change if the pass rate drops
- The payout pipeline and the Telegram ops bot the contributor network works through every day
Public work
| Repo | What it shows |
|---|---|
| hybrid-search-measured | My team's hybrid-search pattern rebuilt on a public finance benchmark (BEIR FiQA, 648 queries): rank fusion lifted nDCG@10 from 0.25 to 0.37 over keyword search, but vectors alone scored 0.40, so fusion has to be measured per corpus |
| ops-case-studies | Operations decisions written up one page each: context, problem, what I did, result, evidence and limits |
| doomtax | A solo ETHGlobal hackathon build (2026) with a "what didn't ship" file and a log of how AI tools were used. Live at doomtax.vercel.app |
| commitolab | Commito, a commitment-tracking prototype built on Replit with its AI agent from written specifications, then cleaned and documented. Browser demo at commito-demo.vercel.app |
Before this. Operations Manager at the Starknet Foundation, where I ran grants operations for 500+ organisations, designed the Foundation's first AML/KYB framework and cut onboarding and reporting cycle times by 33%. Before that, the first UK operations hire at Parity Technologies, where I set up the London office. Finance-trained, with a BSc from the University of York, part-CIMA, PRINCE2 and AgilePM.
mally-cv.vercel.app · linkedin.com/in/malcolm-k · kisubimalcolm@gmail.com